Cancellation & Refunds

We want you to stay because Sylvii is worth it, not because leaving is hard. You can cancel online at any time, and no one will ask you why.

Sylvii is operated by Ishant Kolipaka, an individual in Hyderabad, Telangana, India ("Sylvii", "we", "us"). This policy is part of our Terms.

The price

• Sylvii is $25 a month. There is one plan.
• Your subscription renews automatically every month and you're charged $25 each time, until you cancel.
• In the EU and the UK, the price includes VAT. Elsewhere, tax is added at checkout where it applies.

How to cancel

• In the app: go to Settings → Billing and cancel your subscription. It takes a few clicks, and you don't need to talk to anyone.
• By email: write to support@sylvii.app from the email address on your account, and we'll cancel it for you.

You'll get an email confirming the cancellation and the date your access ends.

We can only cancel at the request of the account owner. If someone else asks, we'll write to the owner at the address we have on file.

When it takes effect

Cancelling stops the next renewal. It doesn't end what you've already paid for.

• You keep full access until the end of the month you've paid for. Sylvii keeps working until then.
• We won't charge you again after you cancel.
• On that date, the subscription ends.

Refunds

• We don't give refunds or partial refunds, except where the law requires one, or where Dodo Payments grants one under its own buyer terms. That includes the unused part of a month, and a month you didn't use.
• Two cases where we do: if we end your subscription for any reason other than a serious or repeated breach of our rules, or fraud, or if we stop the service, we refund the unused part of the period you paid for (Terms).
• Nothing in this policy takes away a right the law gives you.

If you're in the EU or the UK

Consumers in the EU and the UK can withdraw from a purchase made online within 14 days. For Sylvii, the 14 days start on the day you subscribe.

• Sylvii starts working the moment you subscribe. So at checkout, we ask you to confirm that you want it to start straight away.
• How to withdraw. In the first 14 days, use Withdraw from contract here in Settings → Billing, or email support@sylvii.app saying you're withdrawing. You can use the form below, but you don't have to. You don't need to give a reason.
• What you get back. We end your subscription straight away and refund the part of the month you haven't used, counted by the day. You pay only for the days before you told us. The refund goes back to the way you paid, through Dodo Payments, within 14 days of your withdrawal.
• We confirm it by email as soon as we receive it.
• Where the law gives you more, you'll get it.

Model withdrawal form

(Fill in and send this form only if you wish to withdraw from the contract.)

To: Ishant Kolipaka (Sylvii), support@sylvii.app

I hereby give notice that I withdraw from my contract for the supply of the following service: Sylvii subscription.

Subscribed on: ____

Name: ____

Email address on the account: ____

Date: ____

Before you dispute a charge

If a charge looks wrong, please write to support@sylvii.app before you dispute it with your bank. Most problems are quicker to fix by email.

Who charges you

• Dodo Payments is our merchant of record. Dodo is the seller of record for your subscription: it takes the payment, collects any sales tax or VAT, and sends your receipts.
• The charge on your card statement is from Dodo Payments.
• Your payment is also covered by Dodo's own buyer terms. Questions about a charge can still come to us first.

If the price changes

We'll email you 30 days before a new price applies to you, with how to cancel. It applies from your first renewal after that date. If you don't want to pay the new price, cancel before then and you won't be charged it.

What happens to your data

When your subscription ends, your access to Sylvii ends with it. What we keep, for how long, and how to get a copy or have it deleted is in our Privacy Policy. If you'd like a copy of your company's data before you go, write to support@sylvii.app.

If we end your subscription

We may suspend or end an account that breaks our Terms or Acceptable Use Policy. The Terms say how, and what happens next. If we end your subscription because you seriously or repeatedly broke those rules, or for fraud, we don't refund the rest of the period, unless the law requires it. For any other reason, we refund the unused part of the period you paid for.

Questions

Write to support@sylvii.app. A person reads every email.

Adapted from the Basecamp open-source policies / CC BY 4.0.